Thirteen Chief Scout Executives (CSEs) and seven representatives from 15 National Scout Organizations gathered at the Bangabandhu International Conference Center, in Dhaka, Bangladesh on 22nd November 2012 and discussed the role of NSO and how they can strengthen their services to their direct and indirect customers.
External resource speaker Dr. A. K. M. Saiful Majid, Professor at the Institute of Business Administration, University of Dhaka, in his remarks gave an input on service management which became the jumping board for the Meet to share their views on the role of NSOs.
APR Management Sub Committee Chairman Mr. Janaprith Fernando briefed everyone on the work undertaken by the APR Management Sub-Committee and the release of the “Concept Paper on Services from NSOs” that speaks of the NSO role being the service provider to its direct and indirect clients ranging from sub-national level organizations to young people which has already been circulated to all NSOs. A concept of NSO services was shared during the meet using direct strategic approach to customers leading to their satisfaction.
In his opening address, Bangladesh Scouts Chief National Commissioner of Mr. Abul Kalam Azad stressed the importance of the meeting knowing that the role of the top professionals in Scouting is ever-changing and challenging over time.
Regional Director Mr. Abdullah Rasheed thanked CSEs and their National Scout Organizations for their determination to have this meeting, thanking them for their roles in the Asia-Pacific’s major initiative – the Committee NSO Visit, which completed its first round of visits to all NSOs. As a follow-up, and being in line with the Brazil conference resolution on Global Support, the region continues to support NSOs through consultancy visits and expecting to receive similar support from all CSEs.
Also present was World Organization of the Scout Movement Secretary General Luc Panissod who was delighted to have this kind of event, seeing it as an opportunity for top scouting professionals to meet, share and discuss matters affecting them and their NSOs. He added that Scouting is a voluntary organization, that without young people there will be no Scouting. Without leaders, there will be no Scouting, and without the professionals, there will hardly any be Scouting. He advised to always keep a perspective that maintaining the interest of competent professionals and balancing with volunteers is crucial.
The meet agreed to meet in conjunction with the regional summits and regional conferences in the future.
Image 1: © Bangladesh Scouts