Services Satisfaction Surveys
In September 2009, a total of 938 official National Scout Organization (NSO) representatives registered in the WOSM directory were invited to participate in an electronic survey to rate the level of satisfaction with the services provided by WOSM to NSOs. For the sole purpose of this survey "WOSM services" were referred to as comprising "the work of volunteer committees and the World Scout Bureau Central and Regional Offices". This was an initiative from the World Scout Committee (WSC) supported by the Strategy Coordination Group (SCG), which fitted directly into the first of the commitments which the Secretary General, had expressed since taking up his position: "to develop a customer oriented mentality to better serve NSOs".
